Yes, once you have been assigned a Home Care Package, you have the flexibility to choose your preferred service provider. You can research and select a provider that best meets your needs and preferences, including cultural and language requirements.
Home Care Packages can cover a wide range of services, including personal care, nursing, allied health (such as physiotherapy and occupational therapy), domestic assistance, meal preparation, transportation, and social support activities.
Yes, there is often a waiting list for Home Care Packages due to high demand. The wait time can vary depending on factors such as your assessed care needs and the availability of packages in your area. However, priority is given to those with more urgent care needs.
Items that would normally be purchased out of general income.
Buying food, except as part of enteral feeding requirements
Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent.
Payment of home care fees
Payment of fees or charges for other types of care funded or jointly funded by the Australian Government
Home modifications or assets that are not related to your care needs.
Travel and accommodation for holidays.
Cost of entertainment activities, such as club memberships and tickets to sporting events
Gambling activities
Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
Yes, you may be able to top up your Home Care Package with additional funds if you wish to access more services than what is covered by your allocated package. Your service provider can provide guidance on how to arrange this and any associated costs.
Yes, you have the right to change your service provider if you are not satisfied with the services or wish to switch to a different provider for any reason. However, it's essential to follow the proper procedures outlined by My Aged Care to ensure a smooth transition.
While Home Care Packages are subsidised by the government, recipients may be required to contribute to the cost of their care based on their income and assets. This contribution is determined through an income assessment process conducted by the Department of Human Services.
Home Care Packages are reviewed regularly to ensure that the services provided continue to meet your evolving needs. Reviews typically occur every 12 months or sooner if there are significant changes in your circumstances or care requirements. These reviews may involve reassessment by an ACAT or ACAS team.
Halo Care Services has truly transformed my life with their exceptional home care package services. Thanks to their dedicated team, I've experienced a significant boost in my independence. The personalized care and support I receive have allowed me to confidently navigate my daily life. I am grateful for the positive impact Halo Care Services has had on my well-being. Highly recommended for anyone seeking reliable and empowering home care solutions
Ruth
Tarneit
I am grateful for the care provided by Halo Care Services. The delicious halal meals have not only met my dietary preferences but have also exceeded my expectations. Additionally, my Support Worker has been a true blessing, offering culturally sensitive and personalised care that has greatly enriched my daily life. Thank you, Halo Care Services, for the outstanding support and attention to detail.
Hatun
Meadow Heights
Working with Fiona from Halo Care Services has been an absolute blessing for me. Her professionalism, compassion, and personalised approach have made a significant positive impact on my life. Fiona goes above and beyond to ensure my home care package meets my specific needs, providing invaluable support. I wholeheartedly recommend Halo Care Services, especially with outstanding Case Managers like Fiona on your team.
Connie
Reservoir
I am incredibly pleased with Halo Team's responsiveness to my parents' needs. Given my busy work schedule, I required a service that could effectively and resourcefully address my parents' needs. The team demonstrated remarkable resourcefulness, exceeding my expectations and making it easier for me to navigate my time constraints. I am truly delighted with the quality of care and support they offer. Thank you, Halo Team!
Patrick
Northcote
I absolutely love working for Halo Care Services! From the dedicated Case Managers to the efficient Schedulers and supportive Senior Managers, the culture of teamwork and support makes my job as a Support Worker truly fulfilling. The comprehensive support and training I've received have given me the confidence to provide the best care for our valuable consumers. It's a pleasure to be part of a team that genuinely cares about both its employees and the people we serve.
